Things to Try Before Asking for Support
If something is not working for you – make sure you have done these steps before contacting us:
1. Clear your Second Life® browser cache;
2. Clear your Web browser’s cache;
3. Make sure your web browser is updated. WE DO NOT SUPPORT OLD AND OUTDATED WEB BROWSERS;
4. Try different web browser (Firefox, Chrome, Edge, etc.);
5. Disable and see whether your web browser’s addons and extensions do not cause the trouble;
6. If nothing helps – please contact us.
How to Report a Problem
Please provide as many details as possible.
1. Your Second Life® legacy name;
2. Brand’s name where the problem appears;
3. A detailed description of the problem and ways how we can reproduce the problem at our end (screenshots or video clips might greatly help).
4. Send an inworld notecard to Blogotex Resident in Second Life®. We’ll answer your question as soon as possible, however in some cases, it might take up to 1-2 business days.
Please do not send messages with plain “Hello”. While greeting is a great thing – there’s no way we can provide a support for “Hello”! 🙂
Payment Related Problems
Each payment is final! We do not offer refunds and cannot change your payment targets (personal, business, ads etc). Your payment goes into the system and makes a complex change in our data which cannot be undone with a simple click. Therefore, please follow the payment device instructions carefully. And if you still need help – please ask BEFORE paying!
ONLY if your payment did not went through (L$ were taken but target balance was not affected) – only then please provide us with your transaction details! Thank you!